HONDA RESPOND TO DEALER DISSATISFACTION

Regarding warranty claims

Friday, 27 October 2023

Honda have issued a short statement to Service Dealer this week, following contact by a dealer reader who voiced dissatisfaction over payment of warranty claims.

Peter Massey of Masseys in Woodville in Derbyshire, contacted us saying "After two years of constant issues with Honda not paying warranty claims, we have told them today that it is unlikely that we go forward with them next year. I know of another dealer who has done the same and one more on the cusp. Is it the start of an epidemic?"

We put Peter's message to Honda who responded with the following statement:

"We aren't able to comment on individual warranty claim cases, however, dealer satisfaction is extremely important to us and we are constantly reviewing our processes.

"With a view to improve our dealer communications, we have recently implemented a dedicated telephone line for our dealers to raise any queries about outstanding warranty claims. We welcome our networks' feedback and will continue to work with them on a partnership basis going forward."